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Good Takes — Support

On-set marking for film and video crews

Get help. Email info@goodtakesapp.com. Tell us your phone model, the version of the app, and what you were doing when it went wrong. If it is a timecode problem, say which generator and which cable you are using — that is usually the answer.

What the app does

Big buttons on your phone drop a timecoded marker the moment something happens on set — a good take, a problem, a moment worth keeping. At the end of the day you export those marks as a CSV, an EDL for DaVinci Resolve, or an XML for Premiere Pro, and the editor jumps straight to them instead of watching everything back.

Common questions

Do I need timecode hardware?

No. Open the menu (☰), tap Sync timecode, then Manual jam, then Jam to time of day, and the app runs off your phone's own clock. That is enough for most content work. If your camera is also running time of day, the marks line up.

How do I use a real timecode generator?

This is part of Good Takes Pro. Plug the generator's output into the phone's audio input, open the menu, tap Sync timecode, go to the Timecode box tab and tap Connect timecode box. The app reads the signal and locks to it. Once it is locked, the generator owns the clock and the frame rate.

What cable do I need?

On iPhone 15 and later, a 3.5 mm to USB-C microphone adapter. Most timecode boxes output 3-pole TRS, and a phone input expects 4-pole TRRS, so a plain 3.5 mm to 3.5 mm cable into a headphone adapter will not work — the phone sees headphones and no microphone. Use a TRS to TRRS adapter in the chain, or a single adapter made for microphones.

Why does it want the microphone?

Only to read the timecode signal, live, on the phone. Nothing is recorded or stored. If you never use a timecode cable, it never asks. See the privacy policy.

Where do my marks live?

On your phone. Nothing is uploaded. Export before you delete a project or the app.

How do the tags get into DaVinci Resolve?

The Shot Tagger exports a CSV you can open in any spreadsheet, and, with Good Takes Pro, a tags file. A companion tool that reads the tags file and sorts your footage into a bin per tag in Resolve is coming soon. This page will say so when it is ready.

To put markers straight onto a Resolve or Premiere Pro timeline today, use the Marker: its EDL export goes into DaVinci Resolve, and its XML export (Pro) into Premiere Pro.

What does the free version include?

Two marker buttons, two shot tags, three Prep Marker questions, one project, CSV and EDL export, and the whole Smart Slate. Good Takes Pro is a one-time purchase that unlocks everything else. New users can try all of it free for 14 days first.

How do I get Pro back on a new phone?

Sign in with the same Apple Account (or Google account on Android). In Good Takes, open the menu on the home screen, tap Unlock Pro, then Restore a purchase. Pro is paid once, so there is nothing to pay again.

Which frame rates are supported?

23.976, 24, 25, 29.97, 30, and 29.97 drop frame. Drop frame only applies at 29.97.

Something is wrong

Email the address above. If the app lost timecode lock mid-shoot, say what the Sync screen showed at the time — that narrows it down fastest.